Terms of service.

These terms (the “Terms”) form a binding agreement between you and Mr. Nicolas Raffa Pirra (ABN 46946705935), a sole trader based in New South Wales, Australia (“we”, “us”, “our”), and govern your use of stamplio at stamplio.club (the “Service”). By creating an account or otherwise using the Service, you confirm that you have read these Terms and agree to be bound by them. If you don’t agree, please don’t use the Service.

1. The Service

The Service provides loyalty-card software for merchants. We ship you NFC-enabled stickers, host a dashboard where you configure your loyalty programme and view customer activity, and issue Apple PassKit and Google Wallet passes that your customers save to their phones. Customers earn stamps by tapping your sticker; redemptions and rewards are configured by you in the dashboard.

2. Eligibility and accounts

You must be at least 18 years old and legally able to enter into contracts in your jurisdiction. You’re responsible for keeping your sign-in credentials secure and for all activity that happens under your account. Tell us straight away at hello@stamplio.club if you suspect unauthorised access.

3. Subscriptions, fees, and billing

• Paid plans are billed in advance through Stripe at the rates shown on our pricing page. Prices are quoted in Australian dollars (AUD).
• GST.We are not currently registered for Goods and Services Tax (GST), so the prices shown are the final amount payable. If our turnover crosses the AUD $75,000 GST registration threshold and we become required to register, we will give you at least 30 days’ notice before GST is added to your invoices.
• Subscriptions renew automatically at the end of each billing period until you cancel.
• You can cancel any time from the billing portal in your dashboard. Cancellation takes effect at the end of the current billing period — you keep access until then.
• We don’t offer pro-rated refunds for partial periods unless required by law (see section 9).
• We may change pricing for future billing periods. Material price changes that affect you will be notified by email at least 30 days before they apply, giving you a chance to cancel before the new price takes effect.
• If a payment fails, we’ll retry it through Stripe’s normal dunning flow. If the failure isn’t resolved within a reasonable period, we may suspend your account.

4. Acceptable use

You agree not to:

• Use the Service to break any law or infringe anyone’s rights.
• Run loyalty programmes for goods or services that are illegal in Australia, or that we reasonably consider harmful (e.g. weapons, illicit drugs, adult content directed at minors).
• Resell, sublicense, or white-label the Service without our written agreement.
• Reverse-engineer, scrape, or probe the Service for security weaknesses outside a coordinated disclosure process.
• Use the Service to send unsolicited commercial messages in breach of the Spam Act 2003 (Cth).
• Upload content that infringes intellectual property, contains malware, or is misleading or deceptive.
• Interfere with, disrupt, or impose an unreasonable load on the Service or our subprocessors.

5. Your content and your customers’ data

You retain ownership of the content you upload (brand assets, business name, loyalty programme configuration) and of any data about your customers that you collect through the Service. You grant us a worldwide, non-exclusive, royalty-free licence to host, display, and process that content solely to provide and improve the Service.

You warrant that you have all rights necessary to upload the content you upload and that doing so doesn’t infringe anyone else’s rights. You are responsible for complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and any other laws applicable to how you collect and use your customers’ personal information through the Service.

Our handling of personal information is set out in our Privacy Policy, which forms part of these Terms.

6. Our intellectual property

The Service — including the stamplio name, our logos, the website, the dashboard, the wallet pass templates, our documentation, and the underlying software — is owned by us or our licensors and protected by Australian and international intellectual property laws. Nothing in these Terms grants you any right in our intellectual property except the limited right to use the Service while your subscription is active.

7. NFC hardware

Founder customers receive one NFC sticker prepared manually by Stamplio. We may hand it over in person or send it to the address you provide. Title to shipped stickers passes to you on delivery. Stickers are warranted to be free of manufacturing defects on arrival; report a defective sticker within 30 days and we’ll send a replacement at our cost. This warranty is in addition to, and does not limit, your rights under Australian Consumer Law (see section 9).

8. Availability and changes to the Service

We aim to keep the Service available 24/7 but don’t guarantee uninterrupted access. We may perform scheduled maintenance, push updates, add or remove features, and rely on third-party providers (Apple, Google, Stripe, Clerk, Vercel, Neon) whose own outages may affect the Service. We’ll give reasonable notice of planned downtime where practical.

9. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law (set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot be lawfully excluded.

Where the Service is supplied to you as a “consumer” under the Australian Consumer Law, consumer guarantees apply, including that the Service will be provided with due care and skill, will be reasonably fit for any purpose you have made known to us, and will be supplied within a reasonable time. If we fail to meet a consumer guarantee, you are entitled to the remedies set out in the Australian Consumer Law.

To the extent the Service is not supplied to a consumer (i.e. you acquire it for re-supply or for use in a business of supplying loyalty services), and to the extent permitted by law, our liability for breach of a consumer guarantee is limited at our option to: (a) re-supplying the Service; or (b) the cost of having the Service re-supplied.

10. Limitation of liability

Subject to section 9 and any other liability we can’t lawfully exclude:

• We exclude all implied warranties to the maximum extent permitted by law. The Service is provided “as is”.
• We are not liable for indirect, consequential, special, or incidental loss, including loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, or loss of data, however caused.
• Our total aggregate liability to you in any 12-month period, arising out of or in connection with these Terms or your use of the Service, will not exceed the total fees you paid us in that same 12-month period.

11. Force majeure

Neither party is liable for any failure or delay in performance to the extent caused by events beyond its reasonable control — including acts of God, natural disasters, fire, flood, pandemic or epidemic, war, terrorism, riot, government action, network or telecommunications failures, or the unavailability or breach of third-party services we rely on (including Apple PassKit, Google Wallet, Stripe, Clerk, Vercel, and Neon). The affected party will use reasonable efforts to mitigate the impact and resume normal performance as soon as practicable. This clause does not excuse a failure to pay fees that are due.

12. Termination

You can terminate your account at any time by cancelling in the billing portal or by emailing us. We may suspend or terminate your account if you materially breach these Terms, if your payment fails and isn’t cured, or if continuing to provide the Service would expose us to legal or regulatory risk. On termination, your right to use the Service ends; sections that by their nature should survive (your content licence to us, intellectual property, consumer law, liability, governing law) survive.

13. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top reflects the current version. For material changes that affect your rights or obligations, we will notify registered account holders by email at least 14 days before the change takes effect. If you don’t agree to the change, you can cancel your subscription before it takes effect; continued use after the effective date constitutes acceptance.

14. Governing law and disputes

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts competent to hear appeals from them. Before starting any legal proceeding, you agree to try to resolve the dispute with us in good faith by writing to hello@stamplio.club and giving us a reasonable opportunity to respond.

15. General

• Entire agreement. These Terms, together with the Privacy Policy and any plan-specific order or quote we send you, are the entire agreement between us on this subject.
• Severability. If any clause is found invalid or unenforceable, the rest stays in force.
• No waiver.A delay or failure to enforce a right isn’t a waiver of that right.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a sale or restructure of the business.
• Notices. Notices to you may be sent by email to the address on your account. Notices to us go to hello@stamplio.club.
• Data export. On written request, we will provide you with an export of your customer records and stamp history in a commonly used, machine-readable format. Requests are usually fulfilled within 14 days.

16. Contact

• Email: hello@stamplio.club
• Post: U 6 90 COOGEE BAY RD COOGEE NSW 2034
• ABN: 46946705935

Not legal advice.These Terms are tailored to a small NSW-based SaaS sole trader but they’re a starting point, not a substitute for legal advice. For high-value contracts or unusual customer arrangements, have a lawyer review them.